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Frequently Asked Questions
Quick answers about delivery, payment, ID, mail order and your orders.
Where do you deliver?
We run local delivery across Ottawa, Gatineau and surrounding areas, and ship mail orders anywhere in Canada. Enter your postal code at the top of the site to see what applies to you, including the delivery fee and any minimum order.
How fast is delivery?
In covered parts of Ottawa and Gatineau, choose 30-90 minute or same-day delivery. Mail orders ship by Canada Post Xpresspost and usually arrive in 1 to 3 business days. Busy times and areas further out can take longer.
What are your hours?
Open Everyday 9am - 9pm. You can place an order online at any time.
How do I pay?
Interac e-Transfer works for every order. Cash on delivery is available for local same-day delivery in Ottawa and Gatineau.
Do I need ID?
Yes. Every delivery needs valid government photo ID showing you are 19 or older, and the name must match the order. Please have it ready for the driver.
Is there a minimum order?
Minimums depend on your area. Enter your postal code and the site shows the minimum, the delivery fee and when delivery is free.
Is delivery free?
Local delivery is free over $100 in most areas, and mail orders ship free over $150. Your exact fee is shown at checkout.
Is the packaging discreet?
Yes. Mail orders are sealed and shipped in plain packaging with no product names on the outside.
Can I change or cancel my order?
Contact us as soon as possible by calling or texting 613-614-9596. Once an order is out for delivery or shipped it can no longer be changed.
How do rewards work?
When your cart reaches a reward level, you can pick a free gift at checkout. See the Rewards page for the current levels.
Do you sell in bulk?
Yes. Quarter pounds, half pounds and pounds are on the menu, and the Wholesale category has larger quantities.
Can I track my order?
Signed-in customers can see order status under My Account, or ask the chat assistant. For mail orders we send the tracking number once it ships.
What if something is wrong with my order?
Contact us within 48 hours with your order number and a photo if something is missing or damaged, and we will make it right.
Do I need an account to order?
No, you can check out as a guest. An account saves your addresses, shows your orders and lets you chat with our assistant about them.
Still have a question?